FAQ - Frequently Asked Questions about Cancellation Insurance
What is InterHabit´s Cancellation Insurance?
What are the benefits of InterHabit´s Cancellation Insurance?
What is covered by InterHabit´s Cancellation Insurance?
How much does the Cancellation Insurance cost?
Is InterHabit´s Cancellation Insurance mandatory?
How can I get InterHabit´s Cancellation Insurance?
What is a Cancellation Code?
How do I cancel my booking?
Do I have to contact InterHabit if I need to cancel my reservation?
What is the cancellation cost if I decide not to include InterHabit´s Insurance in my booking?
Does InterHabit´s Cancellation Insurance cover changes in dates and partial cancellations?
What is the deadline to cancel my booking and be covered by InterHabit´s Cancellation Insurance?
ANSWERS
What is InterHabit´s Cancellation Insurance?
InterHabit’s Cancellation Insurance is a benefit that InterHabit offers to clients who book tourist services. Its main objective is to cover all fees and expenses associated with the cancellation of your bookings, in the event that you are unable to travel. Groups are not eligible for Cancellation Insurance.Back
What are the benefits of InterHabit´s Cancellation Insurance?
The main benefits of InterHabit´s Cancellation Insurance are:
- You will not have to pay cancellation expenses & fees imposed by hotels or operators.
- You will be covered if you need to cancel your trip for any reason (disease, flight problems, change of travel plans, etc.). Back
What is covered by InterHabit´s Cancellation Insurance?
All cancellation fees and expenses are covered by InterHabit´s Cancellation Insurance. Groups are not eligible for Cancellation Insurance.Back
How much does the Cancellation Insurance cost?
The Insurance cost is calculated as a percentage of your reservation amount plus the risk factor associated with the service you are booking. At the time of booking the system will display the exact amount and add the value to your reservation total. Back
Is InterHabit´s Cancellation Insurance mandatory?
No, at the time of booking the system will let you choose if you want to include a Cancellation Insurance or not. Back
How can I get InterHabit´s Cancellation Insurance?
You can get InterHabit´s Cancellation Insurance at the time of booking. Back
What is a Cancellation Code?
A Cancellation Code is issued by InterHabit´s system after your booking has been cancelled. It proves your booking has been efectively cancelled. You must obtain a Cancellation Code in order to be covered by your Cancellation Insurance. Back
How do I cancel my booking?
You may cancel your booking with any one of the following procedures:
- Call to our contact telephones and request the cancellation to one of our Agents.
You must cancel and get your cancellation code at least 3 working days before the checkin date, from Monday to Friday, 9:00am to 6:00pm (GMT-3) in order to be covered by InterHabit´s Cancellation Insurance. Back
Do I have to contact InterHabit if I need to cancel my reservation?
Yes, you must contact InterHabit and get your cancellation code if you want to cancel your reservation. Back
What is the cancellation cost if I decide not to include InterHabit´s Insurance in my booking?
If you decide not to subscribe to InterHabit´s Cancellation Insurance and you cancel your booking, the reservation value paid won’t be refunded in case of partial or total cancellation and no-show. Back
Does InterHabit´s Cancellation Insurance cover changes in dates and partial cancellations?
Yes, changes in dates, rooms and number of persons are covered in InterHabit´s Cancellation Insurance. Back
What is the deadline to cancel my booking and be covered by InterHabit´s Cancellation Insurance?
InterHabit´s Cancellation Insurance will cover your cancellation up to 3 working days before the check-in date, from Monday to Friday, 9:00am to 6:00pm (GMT-3).
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